Testimonials
Below are the most recent reviews from our customers.
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I called Thermatrol and they sent someone out next day! Jason was extremely helpful, professional and explained the issue in layman’s terms. This company came recommended and I would definitely recommend them to anyone else!
Great customer service.
The service at Therm-a-Trol is fantastic!! Friendly techs, informative, fast service and fair pricing. I am so glad I called them for my repair. Absolutely a terrific company! Thank you guys we appreciate your hard work!
Called with concern about poor air quality reading I was getting on monitor and wanted to make sure it wasn't being caused by a malfunction of the heating system. They came over in less than 1/2 hour and checked system. Fortunately, equipment checked out, and issue most likely was a calibration issue with monitor. They did take extra time to check other equipment. Professional and courteous service. Glad to have service contract with them.
Called with concern about poor air quality reading I was getting on monitor and wanted to make sure it wasn't being caused by a malfunction of the heating system. They came over in less than 1/2 hour and checked system. Fortunately, equipment checked out, and issue most likely was a calibration issue with monitor. They did take extra time to check other equipment. Professional and courteous service. Glad to have service contract with them.
Called with concern about poor air quality reading I was getting on monitor and wanted to make sure it wasn’t being caused by a malfunction of the heating system. They came over in less than 1/2 hour and checked system. Fortunately, equipment checked out, and issue most likely was a calibration issue with monitor. They did take extra time to check other equipment. Professional and courteous service. Glad to have service contract with them.
Cole was very friendly, professional and knocked the job out quickly and neatly. A nice guy and would recommend and use again. Hopefully wont be needed though lol!
Cole was very friendly, professional and knocked the job out quickly and neatly. A nice guy and would recommend and use again. Hopefully wont be needed though lol!
They installed a brand new unit in July and this was the first time really using the heat which has worked before. It did not work this morning when turning it on. I called at 8:20 that morning and they were there within 20 min of the phone call. I'm not used to that kind of service from anywhere really. Thank you guys for fixing it in such a speedy and professional manner.
They installed a brand new unit in July and this was the first time really using the heat which has worked before. It did not work this morning when turning it on. I called at 8:20 that morning and they were there within 20 min of the phone call. I'm not used to that kind of service from anywhere really. Thank you guys for fixing it in such a speedy and professional manner.
Cole was very friendly, professional and knocked the job out quickly and neatly. A nice guy and would recommend and use again. Hopefully wont be needed though lol!
I highly recommend Therm-A-Trol. They were very accommodating in working around my busy schedule. The office is very friendly and efficient. Jason was great! Very professional and very neat!
I highly recommend Therm-A-Trol. They were very accommodating in working around my busy schedule. The office is very friendly and efficient. Jason was great! Very professional and very neat!
I highly recommend Therm-A-Trol. They were very accommodating in working around my busy schedule. The office is very friendly and efficient. Jason was great! Very professional and very neat!
I am very happy with Therm-a-trol. I originally spoke to Christian. He was courteous and helpful. Then Jason was sent to my home. Again, courteous, responsible, and helpful. Jason explained everything carefully. He finished his work in a timely fashion. He and his apprentice were clean and friendly. I will definitely use Ther-a-trol again and recommend them to all my friends.
I am very happy with Therm-a-trol. I originally spoke to Christian. He was courteous and helpful. Then Jason was sent to my home. Again, courteous, responsible, and helpful. Jason explained everything carefully. He finished his work in a timely fashion. He and his apprentice were clean and friendly. I will definitely use Ther-a-trol again and recommend them to all my friends.
I am very happy with Therm-a-trol. I originally spoke to Christian. He was courteous and helpful. Then Jason was sent to my home. Again, courteous, responsible, and helpful. Jason explained everything carefully. He finished his work in a timely fashion. He and his apprentice were clean and friendly. I will definitely use Ther-a-trol again and recommend them to all my friends.
Cole and Brady arrived first thing in the morning and were both very friendly and courteous. Cole identified the problem immediately after very patiently listening to my identifying my concerns. Problem was solved/fixed in about 30 minutes. Highly recommend Therm-A-Trol. The team responded the very next day after my call to them on a Sunday!
Cole and Brady arrived first thing in the morning and were both very friendly and courteous. Cole identified the problem immediately after very patiently listening to my identifying my concerns. Problem was solved/fixed in about 30 minutes. Highly recommend Therm-A-Trol. The team responded the very next day after my call to them on a Sunday!
Cole and Brady arrived first thing in the morning and were both very friendly and courteous. Cole identified the problem immediately after very patiently listening to my identifying my concerns. Problem was solved/fixed in about 30 minutes. Highly recommend Therm-A-Trol. The team responded the very next day after my call to them on a Sunday!
Jason is great. super on time!
As always, excellent and immediate service. What a great little business.
Knowledgeable, professional, prompt service.
Knowledgeable, professional, prompt service.
They are the best I've had no AC they fixed it. They patched it but unfortunately it was extremely old and I added a room and it wasn't big enough so I had to go to a 5 ton unit heat and AC. Marty is great everybody in that place is awesome From the sales people to the people that come out on an emergency can't count on a better company. This all took place in 36 hours and I am up and running and down to 73° in my house. I recommend them wholeheartedly. Look at the pictures from the old stuff that is rusted and gross and I would say 23 years old to a brand new everything I would give them 10 stars if I could
They are the best I've had no AC they fixed it. They patched it but unfortunately it was extremely old and I added a room and it wasn't big enough so I had to go to a 5 ton unit heat and AC. Marty is great everybody in that place is awesome From the sales people to the people that come out on an emergency can't count on a better company. This all took place in 36 hours and I am up and running and down to 73° in my house. I recommend them wholeheartedly. Look at the pictures from the old stuff that is rusted and gross and I would say 23 years old to a brand new everything I would give them 10 stars if I could
Highly recommend! ThermATrol have been patiently servicing our existing aging AC units for years. We finally decided to replace all three units. Every technician especially Cole, Marty and Phil, have been very knowledgeable and professional, with great attention to detail particularly the relocation of one of our units. Loved how thoroughly they cleaned up when done.
Highly recommend! ThermATrol have been patiently servicing our existing aging AC units for years. We finally decided to replace all three units. Every technician especially Cole, Marty and Phil, have been very knowledgeable and professional, with great attention to detail particularly the relocation of one of our units. Loved how thoroughly they cleaned up when done.
On time arrival with a quick fix. Excellent service.
On time arrival with a quick fix. Excellent service.
Professional in ability and courtesy.
Professional in ability and courtesy.
Just had Cole and Brendan come to check out a problem with our HVAC system. Luckily it was a small (& quick) fix, but they took the time to explain the issue. They could not have been more kind, courteous, and professional. Highly recommend.
Just had Cole and Brendan come to check out a problem with our HVAC system. Luckily it was a small (& quick) fix, but they took the time to explain the issue. They could not have been more kind, courteous, and professional. Highly recommend.
Cole was professional, knowledgeable and easy to talk to. I highly recommend!!!!
Super fast response to service call, and they fixed the problem quickly. Very pleasant and skillful repair people. Thank you so much!
Cole was professional, knowledgeable and easy to talk to. I highly recommend!!!!
Super fast response to service call, and they fixed the problem quickly. Very pleasant and skillful repair people. Thank you so much!
I have been a customer for over 25 years. I even purchased a whole new AC system from you in 2021. But I think you are now too expensive and overcharge for service. The $10 travel fee is one step too far. I won't be calling Thermatrol again. There are othe good companies servicing Sunrise Village. Sorry.
I have been a customer for over 25 years. I even purchased a whole new AC system from you in 2021. But I think you are now too expensive and overcharge for service. The $10 travel fee is one step too far. I won't be calling Thermatrol again. There are othe good companies servicing Sunrise Village. Sorry.
Excellent job all around
Excellent job all around
Marty B was great, very knowledgeable and super nice. Would Highly recommend!!!!
Marty B was great, very knowledgeable and super nice. Would Highly recommend!!!!
Called for emergency repair on Sunday, 7/30 and was contacted shortly thereafter. Technician arrived on time and resolved issue.
Called for emergency repair on Sunday, 7/30 and was contacted shortly thereafter. Technician arrived on time and resolved issue.
New(ish) client - so far so good!
New(ish) client - so far so good!
Cole was absolutely outstanding! Don’t be fooled by this picture, he may look young… But very very professional. I would highly recommend them.
Cole was absolutely outstanding! Don’t be fooled by this picture, he may look young… But very very professional. I would highly recommend them.
the best service kind great service a reall gentle man would recommend to all of my friends and Family
the best service kind great service a reall gentle man would recommend to all of my friends and Family
Very professional, personable and efficient young man!!!
Very professional, personable and efficient young man!!!
Contacted Therm-a-Trol for my A/C problem Saturday Marty the technician showed up Monday morning and got the unit up and running. Very satisfied with this service. Thank you!
everything !!!
Contacted Therm-a-Trol for my A/C problem Saturday Marty the technician showed up Monday morning and got the unit up and running. Very satisfied with this service. Thank you!
everything !!!
Cole was very helpful on the phone, knowledgeable, responsive and professional way beyond his years. Got me back up and running on a very HOT Sunday morning.
Cole was very helpful on the phone, knowledgeable, responsive and professional way beyond his years. Got me back up and running on a very HOT Sunday morning.
Quick response time. The technician diagnosed the problem and took the time to discuss the repair option and the cost. I am a satisfied customer.
Quick response time. The technician diagnosed the problem and took the time to discuss the repair option and the cost. I am a satisfied customer.
Customer Service is the ABSOLUTE Best! Thank you Jay and Therm-A-Trol team!
Customer Service is the ABSOLUTE Best! Thank you Jay and Therm-A-Trol team!
Was prepared and ready to work as scheduled. Professional service was expedited from a phone call thru the job completion. Therm -A -Trol has serviced us for about 25 years.
Was prepared and ready to work as scheduled. Professional service was expedited from a phone call thru the job completion. Therm -A -Trol has serviced us for about 25 years.
Don't use this place for repairs or anything else. They,ll loosen ur sharper vavle to leak out ur freon and tell u the unit is no good. Also they will make an appointment for u and never show up. Excuses like ,we had a lot of emergency calls.
Couldn't ask for a more through, fair, honest company.
Couldn't ask for a more through, fair, honest company.
Very professional honest service!
Very professional honest service!
AC issues always seem to happen at the worst times, but Therm-a-Trol has consistently been responsive, professional and the team has HVAC expertise.
AC issues always seem to happen at the worst times, but Therm-a-Trol has consistently been responsive, professional and the team has HVAC expertise.
Great price, very professional and extremely fast. I would highly recommend/use them again if ever needed
Evaluation of current AC/heating system and estimate for new equipment. Marty was excellent. Took the time to explain all the details!
Great price, very professional and extremely fast. I would highly recommend/use them again if ever needed
Evaluation of current AC/heating system and estimate for new equipment. Marty was excellent. Took the time to explain all the details!
I got a quote on a new system
I got a quote on a new system
they were professional, knowledgable, and nice to my dog.
Prompt, professional, reasonably priced. Technician was very knowledgeable and honest.
they were professional, knowledgable, and nice to my dog.
Prompt, professional, reasonably priced. Technician was very knowledgeable and honest.
Every other installer was offering me just two options on my new installation for central air conditioning needs. A traditional central air system or a traditional mini split system. .Therm-A-Trol offered me a third option which was not presented by anybody else which is ducted mini split system. I'm waiting for the estimate to come back before I make my decision. Will update the review once I get the estimate back.
Every other installer was offering me just two options on my new installation for central air conditioning needs. A traditional central air system or a traditional mini split system. .Therm-A-Trol offered me a third option which was not presented by anybody else which is ducted mini split system. I'm waiting for the estimate to come back before I make my decision. Will update the review once I get the estimate back.
Very professional. Knowledge of the product and customer service were excellent.
Very professional. Knowledge of the product and customer service were excellent.
Today Cole was here. They are a gem. He was able to come a bit earlier than my scheduled appointment which is great. He’s very professional and does his job.
Cole did a great job and was very professional and on time. I would highly recommend Therm-A-Trol
Today Cole was here. They are a gem. He was able to come a bit earlier than my scheduled appointment which is great. He’s very professional and does his job.
Cole did a great job and was very professional and on time. I would highly recommend Therm-A-Trol
Very happy with the technician and the way he explained things that needed attention
Very happy with the technician and the way he explained things that needed attention
Rob Boykin, was the tech on site. He has been here before and always does a great job in his work and explanation of what is to be done and what was done.
Rob Boykin, was the tech on site. He has been here before and always does a great job in his work and explanation of what is to be done and what was done.
Also installed thermostat in attic.
Also installed thermostat in attic.
The guys were pleasant, professional, thorough and informative
The guys were pleasant, professional, thorough and informative
They showed up on-time and were very professional.
They showed up on-time and were very professional.
Very professional
Very professional
Thorough and professional. Highly recommend Therm-A-Trol.
Thorough and professional. Highly recommend Therm-A-Trol.
Always friendly and attentive to issue
Always friendly and attentive to issue
Did a wonderful job. Carefully inspected entire system and made necessary repairs, explaining things as went along. Would definitely recommend.
Did a wonderful job. Carefully inspected entire system and made necessary repairs, explaining things as went along. Would definitely recommend.
We used Therm-A-Trol and we actually had a chance to work directly with the owner/GM. We are very happy with the service. The owner is a wonderful lady that is on top of her business and we were even more impressed as we learned about all the great support she provides to our community. We highly recommend using this business.
We used Therm-A-Trol and we actually had a chance to work directly with the owner/GM. We are very happy with the service. The owner is a wonderful lady that is on top of her business and we were even more impressed as we learned about all the great support she provides to our community. We highly recommend using this business.
As always, Therm-A-Trol's customer service was courteous and helpful. The repairmen arrived on time, were polite and thorough in explaining and diagnosing the HVAC problem. They returned with the necessary parts on schedule the following day to make the repairs and completed the work promptly. As a property manager, I rely on their expertise and professionalism often and would not hesitate to recommend Therm-A-Trol for any service - large or small.
As always, Therm-A-Trol's customer service was courteous and helpful. The repairmen arrived on time, were polite and thorough in explaining and diagnosing the HVAC problem. They returned with the necessary parts on schedule the following day to make the repairs and completed the work promptly. As a property manager, I rely on their expertise and professionalism often and would not hesitate to recommend Therm-A-Trol for any service - large or small.
A wonderful company to deal with. Everyone was polite, professional, responsive and very knowledgeable. Top notch!
A wonderful company to deal with. Everyone was polite, professional, responsive and very knowledgeable. Top notch!
Great, honest, quick.
Great, honest, quick.
Excellent service. Got an appointment within less than two hours of my call. Very experienced technicians. Marty and Rob were on the job and handled the project promptly and professionally. Thank you. Excellent experience all around.
Excellent service. Got an appointment within less than two hours of my call. Very experienced technicians. Marty and Rob were on the job and handled the project promptly and professionally. Thank you. Excellent experience all around.
Dealing with Therm-A-Trol was night and day to my experiences with other contractors. They were extremely knowledgeable, provided responsive and friendly service all while being careful to keep my home clean. The system is running great. Thank you so much!
Dealing with Therm-A-Trol was night and day to my experiences with other contractors. They were extremely knowledgeable, provided responsive and friendly service all while being careful to keep my home clean. The system is running great. Thank you so much!
While the 24-hour emergency line did not answer overnight (this turned out to be a third-party issue), once we were able to contact Therm-a-trol via Facebook and email, the response was immediate. The tech was at the house within 30 minutes of our messages and had the problem fixed within an hour. Very grateful they were checking messages even though the company was closed for the holidays!
While the 24-hour emergency line did not answer overnight (this turned out to be a third-party issue), once we were able to contact Therm-a-trol via Facebook and email, the response was immediate. The tech was at the house within 30 minutes of our messages and had the problem fixed within an hour. Very grateful they were checking messages even though the company was closed for the holidays!
Cole very professional and pleasant at the same time and very responsive to any questions I had.
Cole very professional and pleasant at the same time and very responsive to any questions I had.
Quick and honest evaluation of our house humidifier. Great local company!
Quick and honest evaluation of our house humidifier. Great local company!
As usually Therm a Troll was professional, respectful and did a great job.
As usually Therm a Troll was professional, respectful and did a great job.
Staff is really nice and knowledgeable. Used for AC also. Very good company.
Staff is really nice and knowledgeable. Used for AC also. Very good company.
Professional and courteous. I have used them for years for maintenance / service and always a great job.
Professional and courteous. I have used them for years for maintenance / service and always a great job.
Excellent Service Thank You
Marty and partner (whose name I didn't catch) were a pleasure to deal with. They cleaned my heating system, patched some duct work and answered questions I had regarding the A/C and Water Heater. They were on-time, knowledgeable and nice to the dog! I love Therm-A-Trol and the people who work there.
Excellent Service Thank You
Marty and partner (whose name I didn't catch) were a pleasure to deal with. They cleaned my heating system, patched some duct work and answered questions I had regarding the A/C and Water Heater. They were on-time, knowledgeable and nice to the dog! I love Therm-A-Trol and the people who work there.
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The technicians did a great job. These guys were so polite. They did a great job of cleaning up afterwards and answered all my questions
The technicians did a great job. These guys were so polite. They did a great job of cleaning up afterwards and answered all my questions
They were absolutely fantastic! Within 2 hours i placed a call for my business being without AC and it was completed. Very quick and efficient. They will be my go to from today on!!
They were absolutely fantastic! Within 2 hours i placed a call for my business being without AC and it was completed. Very quick and efficient. They will be my go to from today on!!
WOW!!! Now this is what I call service. Great all around team. My old AC's air handler's condensation pan failed. Water in my son's bedroom. Former AC service company came out to verify pan had failed. They wanted me to wait three weeks for someone else to come out to give an estimate. I provided details of my system with some pictures via e-mail and had an estimate in two days. Work was scheduled as soon as my schedule could permit. Job site is cleaner then when team arrived.
WOW!!! Now this is what I call service. Great all around team. My old AC's air handler's condensation pan failed. Water in my son's bedroom. Former AC service company came out to verify pan had failed. They wanted me to wait three weeks for someone else to come out to give an estimate. I provided details of my system with some pictures via e-mail and had an estimate in two days. Work was scheduled as soon as my schedule could permit. Job site is cleaner then when team arrived.
Excellent experience beginning to end! Cole successfully resolved our air conditioning issue; one side of the house was not getting cold. We were thrilled as he was the third technician we had here, and the only one to rectify the problem. He was professional and knowledgeable.
Excellent experience beginning to end! Cole successfully resolved our air conditioning issue; one side of the house was not getting cold. We were thrilled as he was the third technician we had here, and the only one to rectify the problem. He was professional and knowledgeable.
Marty and Cole were great and quite professional. They arrived on time and were precise in their diagnosis and got us repaired immediately. Thank you Vito L
Marty and Cole were great and quite professional. They arrived on time and were precise in their diagnosis and got us repaired immediately. Thank you Vito L
As always, excellent communication, and expert, speedy service even in middle of a heat wave. I feel very lucky to have a company like this right in my neighborhood. Thanks again for taking such good care of us.
As always, excellent communication, and expert, speedy service even in middle of a heat wave. I feel very lucky to have a company like this right in my neighborhood. Thanks again for taking such good care of us.
We have had Therm-a-trol Company Services for our Air Conditioning System within our home as well as our sunroom for the past 13 years. Plus they have installed electronic purifier throughout our air-conditioning system. They are extremely professional, friendly, proficient, knowledgeable, and preform exceptional workmanship. We highly recommend them to everyone.
We have had Therm-a-trol Company Services for our Air Conditioning System within our home as well as our sunroom for the past 13 years. Plus they have installed electronic purifier throughout our air-conditioning system. They are extremely professional, friendly, proficient, knowledgeable, and preform exceptional workmanship. We highly recommend them to everyone.
The tech I had, Marty Berscak, was great. I got the heads up a few minutes before he arrived, got right to work. He explained everything throughout entire investigation and repair process. The customer service leading up to this was an absolute pleasure as well. I could not recommend this company highly enough and if I ever do have an issue I know exactly who I will be using in the future.
The tech I had, Marty Berscak, was great. I got the heads up a few minutes before he arrived, got right to work. He explained everything throughout entire investigation and repair process. The customer service leading up to this was an absolute pleasure as well. I could not recommend this company highly enough and if I ever do have an issue I know exactly who I will be using in the future.
Therm-A-Trol has been maintaining my home heating and AC systems for many years. They have great service at a very fair cost. I recommend them highly.
Therm-A-Trol has been maintaining my home heating and AC systems for many years. They have great service at a very fair cost. I recommend them highly.
They are always great to work with.
They are always great to work with.
Therm A Trol - a Trusted local company that provides Top Notch service for heating and air-conditioning. Very happy with my maintenance service today. On time, professional, service technician Joe D was helpful and knowledgeable.
Therm A Trol - a Trusted local company that provides Top Notch service for heating and air-conditioning. Very happy with my maintenance service today. On time, professional, service technician Joe D was helpful and knowledgeable.
I always use Thermatrol for our annual AC maintenance check-up. Whenever I call for service, the receptionist is courteous and helpful. The technician is professional, personable, polite and thorough. I highly recommend this company.
I always use Thermatrol for our annual AC maintenance check-up. Whenever I call for service, the receptionist is courteous and helpful. The technician is professional, personable, polite and thorough. I highly recommend this company.
Therm-A-Trol did an excellent job of adding AC to my existing central air for my new addition. They were knowledgeable and professional. The work was done in an efficient and timely manner. We are very pleased with the results and would highly recommend them.
Therm-A-Trol did an excellent job of adding AC to my existing central air for my new addition. They were knowledgeable and professional. The work was done in an efficient and timely manner. We are very pleased with the results and would highly recommend them.
Today’s service was good and resolved my issue, yesterday, not so much!
Today’s service was good and resolved my issue, yesterday, not so much!
They were very professional, informative, and reliable when replacing our air conditioning system. I would recommend them to anyone who has a need for any HVAC installation or repair.
Fantastic company to work with - Consistent communication, professional service technicians who arrive on time and are very helpful. Highly recommend Therm-A-Trol.
Great service prompt and professional. Very informative about the system. Highly recommended. Dave
Great service prompt and professional. Very informative about the system. Highly recommended. Dave
Therm-A-Trol is such an outstanding company. There are no words to describe how fantastic they are. Carol in the office is amazing. I know how busy she is but she always finds the time to talk to me and never rushes off the phone. She provides customer service like I've never seen before. I want to give a special thank you to John, Marty and Rob. All of them have been great. I have been in the heating industry for over 30 years and I have never encountered a professional like John. He is polite, honest, extremely knowledgeable and very thorough. I have never been so impressed with a company as a whole. They are amazing and one of a kind. Google should offer 10 stars for special company's like this. Thank you Therm-A-Trol.
Therm-A-Trol is such an outstanding company. There are no words to describe how fantastic they are. Carol in the office is amazing. I know how busy she is but she always finds the time to talk to me and never rushes off the phone. She provides customer service like I've never seen before. I want to give a special thank you to John, Marty and Rob. All of them have been great. I have been in the heating industry for over 30 years and I have never encountered a professional like John. He is polite, honest, extremely knowledgeable and very thorough. I have never been so impressed with a company as a whole. They are amazing and one of a kind. Google should offer 10 stars for special company's like this. Thank you Therm-A-Trol.
Quality & dependability is very high. I have always been satisfied & confident that labor & parts have been appropriate & in my family’s best health interest.
Very professional and Courteous of my time.
Very professional and Courteous of my time.
Professional on time and always solves the problem very knowledgeable and I thank them for their service
Professional on time and always solves the problem very knowledgeable and I thank them for their service
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