Testimonials
Below are the most recent reviews from our customers.
To view all of our hundreds of reviews, click the links below!
Heating and Cooling Repair and Maintenance Blue Point, NY in Suffolk County, NY
Jay was excellent. On time (early!), communicative and efficient. Fixed the issue - very happy.
Jay was great today. Got to us quickly and fixed the issue asap. They also did a fantastic job on our commercial install of rooftop units. Fair price, no delays and 100% professional.
Professional and courteous as always!
Always professional, prompt and courteous.
Thermatrol is a great local family owned and operated business. they are considerate of the needs of their community. I called them at about 1pm and told them I had an issue with my A/C and they were at my house within an hour. Great friendly service. Highly recommend them.
Great and dependable company , fair prices and there how up as scheduled !
Great job. Professional. Thank you again
Called Therm-A-Trol of Blue Point because by central air system wasn't working. Jason arrived on time and fixed the problem in under 1hour. Courteous, knowledgeable, and professional. Thanks Thermatrol.
Great company
My experience today with Therm A Trol was exemplary. Setting up and tracking the time- frame of my service call was easy, clear, accurate and fast. Mechanic Jason was professional, cordial and explained what needed to be done in a clear and direct way. Thank you Jason and Therm A Trol!
Evaluation was thorough. Marty was knowledgeable and answered all our questions.
Prompt, courteous and professional. Highly recommend them, and between myself and my father have been a customer for as long as I can remember
These folks are great. Super responsive and got the project done on short notice. Also very nice people.
Can’t thank them enough! Came to help very quickly and were honest and didn’t upsell anything. Marty was a pleasure to work with. I will continue to use them!
Therm-A-trol to the rescue on the hottest day of the year! I called and within 30 minutes Jason was here and the issue was fixed and the cost was more than reasonable!
Local shop nearby, great service, came quickly - did a great job!
Very pleased with the service. Scheduling the appointment was fast and easy; they showed up within the hour. The technician was professional and friendly and the repair was very reasonable. No up sell tactics. We will be using them for all of our heating and cooling needs. I highly recommend them.
I called and within a few hours the service tech' was here. He attended to the problem, sorting out possible issues; found the problem & offered a process to sort it out w/ cost estimates b4 I decided to proceed. Everything is working, like new.
Braeden was a true professional. He answered all our questions and did what he had to do quickly. Our experience with him was great!
I am in complete amazement! Jason fixed the AC unit after I was told it was finished. He was professional, friendly and very thorough! I will without a doubt, be referring to this company. Very happy new customer’.
Very Professional!
Great family run business. AC system they installed 5 years ago still running like brand new. Easy to work with and techs are professional and thorough. Highly recommend.
Jason was great! Therm-a-trol always does a great job!
Therm-a-trol is great at every level and i highly recommend them to any homeowner or building owner. Carol, Melissa, John and Marty do a fabulous job and the sophisticated software tools that they use with texting alerts really add to the overall customer experience.
Marty was very thorough when assessing our needs and how he could make it work with the layout of our home. He also provided detailed information on the systems offered and what we could use in our home. Thanks!!
Therm-A- Trol was a pleasure to work with. They sent the technician quickly when my a/c was out. Cole was great. He diagnosed and fixed the problem right away.
We've had a few glitches with our central AC and found it necessary to call fir help un figuring the problem out. After contacting Therm-a-trol and letting them know what was going on, we had an appointment set up for the next day. They sent their technician Cole out and he was able to diagnose the issue and correct it. Thanks for all your help! Linda C Bellport, NY
Thank you very much for the prompt service. We were lucky the team had a cancellation but the company is very organized and was able to fit us in.
Having the heat wave in consideration, Thermatrol arrived in a quick,timely manner. The tech checked all avenues to assure the HVAC system was working properly and efficiently.
Hi Jason was professional & friendly even in this heat Looking forward to seeing the estimate
Give them a call. You will not be disappointed. Been using them for years at my office. Reasonable rates, units well maintained, and service is beyond exceptional. All technicians are polite and respectful.
Fantastic job. Thank you Braeden and the entire Therm -a-Trol team.
Problem was solved quickly. The technician was knowledgeable and competent.
Therm-a-Trol confirmed service in less than an hour and showed up less than three hours later. The engineer was friendly, knowledgeable, professional, and efficient.
Great follow up
We’re here within an hour to deal with our problem
Superb company, technicians and office staff. They were on top of everything. Highly recommend!
I have been doing business with THERM-A-TROL for many years!! They were the original installer of my Air Conditioning System!! They have always been polite, professional and knowledgeable!!! It is so refreshing to have a a company you can TRUST and DEPEND on!! Thank You!!
Professional all around. Job well done! Highly recommend.
Appointment could not have worked out any better! Received a text from Technician alerting us as to his arrival & Braedan could not have been nicer. All is fixed & A/C is ready for the heat!!
Always the BEST!!!!
Excellent and fast service, the tech that showed up was very friendly and quick to diagnose the issue. Looking forward to using them again in the future
Excellent service. On time and very professional.
Therm-A-Trol is the best! Just had 2 techs replace 21 year old AC unit. They were professional and efficient!
Arrived within said time. Worked efficiently on checking the condition of the AC, all was well since his previous visit, installation of the attic fan didn't occur as the part didn't fit, so he will return to finish. I was not charged the full fee as the job could not be completed. Cole, very good serviceman, you couldn't be more pleased with having him.
Great service, very communicative, friendly and knowledgeable.
The representative from Therm-A-Trol was very through. He made sure to explain about what needed to be done. Thank you Jason.
Fast and friendly. Told me exactly what he did.
Great service fast prompt response, no guessing at the problem, diagnosed and fixed. What more could you ask for??(Does he do windows??)
Excellent as always times many years. The service was friendly informative and all our questions were answered fully thank you keep up the good work. R.C. 35 Mott lane Brookhaven
Professional and efficient
Friendly, knowledgeable service. Arrived within time slot. Highly recommended
I've been a customer for 29 years because their service is always great. You can't beat a family business like Therm-A-Trol. They're always friendly, do excellent work and are there when you need them. I highly recommend them.
Jason was timely and efficient!
Always prompt and Always professional!
Techs were great! Explained everything and were courteous, careful and neat!
Always professional always neat and clean very knowledgeable about my system. Thank you for a great service.
Therm-a-trol is efficient and reliable!
We turned on our AC for the first time this year and realized it wasn’t working. I called and we had a technician at our house within 30 minutes. Our technician Marty was super friendly and got us up and running quickly!
On time, knowledgeable and professional.
Arrived on time, courteous, professional.
Very professional all three of the guys were polite well spoken knowledgeable and respectful, job was done neatly and well managed all my questions and concerns were answered will recommend them to everyone thank you therm a trol
The men arrived on time and checked out my three mini-split units. Its great to know that my units are ready for another hot humid summer.
Quickly assessed the problem.
Very responsive and thorough. The guys knew exactly what to do to fix the air conditioning problem. Pleasant and cooperative. Will contact them the next time I have an AC issue!
Representatives showed up on time and were friendly, knowledgable, and professional.
Therm A Trol is the only company I will trust to work with! They know exactly what I needed it, no extra charges. They are very honest! The reason I called them again it’s because my builder told me whoever did my cooling system, did an excellent job. I am very grateful with this company.
Have been dealing with Thermatrol for more than 40 years, always very satisfied!
Always a pleasure dealing with everyone there! Thank you so much! Christian was here this morning and got us up and running!
was extremely happy with this company, very professional and did a clean job!!
Always great working with Therm- a-trol. Fair pricing and knowledgeable staff to help out when doing a project.
Marty was very professional and knowledgeable It was nice to see him come here with two young men that he is training for a great career Thank you very much for the very quick same day response Tom Carey Pres. TMC Custom Contracting inc
Very polite and professional - answered and explained every question I had.
Awesome job with installation of new mini-split.
I called Thermatrol and they sent someone out next day! Jason was extremely helpful, professional and explained the issue in layman’s terms. This company came recommended and I would definitely recommend them to anyone else!
Great customer service.
The service at Therm-a-Trol is fantastic!! Friendly techs, informative, fast service and fair pricing. I am so glad I called them for my repair. Absolutely a terrific company! Thank you guys we appreciate your hard work!
Called with concern about poor air quality reading I was getting on monitor and wanted to make sure it wasn't being caused by a malfunction of the heating system. They came over in less than 1/2 hour and checked system. Fortunately, equipment checked out, and issue most likely was a calibration issue with monitor. They did take extra time to check other equipment. Professional and courteous service. Glad to have service contract with them.
Called with concern about poor air quality reading I was getting on monitor and wanted to make sure it wasn’t being caused by a malfunction of the heating system. They came over in less than 1/2 hour and checked system. Fortunately, equipment checked out, and issue most likely was a calibration issue with monitor. They did take extra time to check other equipment. Professional and courteous service. Glad to have service contract with them.
Cole was very friendly, professional and knocked the job out quickly and neatly. A nice guy and would recommend and use again. Hopefully wont be needed though lol!
They installed a brand new unit in July and this was the first time really using the heat which has worked before. It did not work this morning when turning it on. I called at 8:20 that morning and they were there within 20 min of the phone call. I'm not used to that kind of service from anywhere really. Thank you guys for fixing it in such a speedy and professional manner.
I highly recommend Therm-A-Trol. They were very accommodating in working around my busy schedule. The office is very friendly and efficient. Jason was great! Very professional and very neat!
I am very happy with Therm-a-trol. I originally spoke to Christian. He was courteous and helpful. Then Jason was sent to my home. Again, courteous, responsible, and helpful. Jason explained everything carefully. He finished his work in a timely fashion. He and his apprentice were clean and friendly. I will definitely use Ther-a-trol again and recommend them to all my friends.
Cole and Brady arrived first thing in the morning and were both very friendly and courteous. Cole identified the problem immediately after very patiently listening to my identifying my concerns. Problem was solved/fixed in about 30 minutes. Highly recommend Therm-A-Trol. The team responded the very next day after my call to them on a Sunday!
Jason is great. super on time!
As always, excellent and immediate service. What a great little business.
Knowledgeable, professional, prompt service.
They are the best I've had no AC they fixed it. They patched it but unfortunately it was extremely old and I added a room and it wasn't big enough so I had to go to a 5 ton unit heat and AC. Marty is great everybody in that place is awesome From the sales people to the people that come out on an emergency can't count on a better company. This all took place in 36 hours and I am up and running and down to 73° in my house. I recommend them wholeheartedly. Look at the pictures from the old stuff that is rusted and gross and I would say 23 years old to a brand new everything I would give them 10 stars if I could
Highly recommend! ThermATrol have been patiently servicing our existing aging AC units for years. We finally decided to replace all three units. Every technician especially Cole, Marty and Phil, have been very knowledgeable and professional, with great attention to detail particularly the relocation of one of our units. Loved how thoroughly they cleaned up when done.
On time arrival with a quick fix. Excellent service.
Professional in ability and courtesy.
Just had Cole and Brendan come to check out a problem with our HVAC system. Luckily it was a small (& quick) fix, but they took the time to explain the issue. They could not have been more kind, courteous, and professional. Highly recommend.
Cole was professional, knowledgeable and easy to talk to. I highly recommend!!!!
Super fast response to service call, and they fixed the problem quickly. Very pleasant and skillful repair people. Thank you so much!
I have been a customer for over 25 years. I even purchased a whole new AC system from you in 2021. But I think you are now too expensive and overcharge for service. The $10 travel fee is one step too far. I won't be calling Thermatrol again. There are othe good companies servicing Sunrise Village. Sorry.
Excellent job all around
Marty B was great, very knowledgeable and super nice. Would Highly recommend!!!!
Called for emergency repair on Sunday, 7/30 and was contacted shortly thereafter. Technician arrived on time and resolved issue.
New(ish) client - so far so good!
Cole was absolutely outstanding! Don’t be fooled by this picture, he may look young… But very very professional. I would highly recommend them.
the best service kind great service a reall gentle man would recommend to all of my friends and Family
Very professional, personable and efficient young man!!!
Contacted Therm-a-Trol for my A/C problem Saturday Marty the technician showed up Monday morning and got the unit up and running. Very satisfied with this service. Thank you!
everything !!!
Cole was very helpful on the phone, knowledgeable, responsive and professional way beyond his years. Got me back up and running on a very HOT Sunday morning.
Quick response time. The technician diagnosed the problem and took the time to discuss the repair option and the cost. I am a satisfied customer.
Customer Service is the ABSOLUTE Best! Thank you Jay and Therm-A-Trol team!
Was prepared and ready to work as scheduled. Professional service was expedited from a phone call thru the job completion. Therm -A -Trol has serviced us for about 25 years.
Don't use this place for repairs or anything else. They,ll loosen ur sharper vavle to leak out ur freon and tell u the unit is no good. Also they will make an appointment for u and never show up. Excuses like ,we had a lot of emergency calls.
Couldn't ask for a more through, fair, honest company.
Very professional honest service!
AC issues always seem to happen at the worst times, but Therm-a-Trol has consistently been responsive, professional and the team has HVAC expertise.
Great price, very professional and extremely fast. I would highly recommend/use them again if ever needed
Evaluation of current AC/heating system and estimate for new equipment. Marty was excellent. Took the time to explain all the details!
I got a quote on a new system
Prompt, professional, reasonably priced. Technician was very knowledgeable and honest.
they were professional, knowledgable, and nice to my dog.
Every other installer was offering me just two options on my new installation for central air conditioning needs. A traditional central air system or a traditional mini split system. .Therm-A-Trol offered me a third option which was not presented by anybody else which is ducted mini split system. I'm waiting for the estimate to come back before I make my decision. Will update the review once I get the estimate back.
Very professional. Knowledge of the product and customer service were excellent.
Cole did a great job and was very professional and on time. I would highly recommend Therm-A-Trol
Today Cole was here. They are a gem. He was able to come a bit earlier than my scheduled appointment which is great. He’s very professional and does his job.
Very happy with the technician and the way he explained things that needed attention
Rob Boykin, was the tech on site. He has been here before and always does a great job in his work and explanation of what is to be done and what was done.
Also installed thermostat in attic.
The guys were pleasant, professional, thorough and informative
They showed up on-time and were very professional.
Very professional
Thorough and professional. Highly recommend Therm-A-Trol.
Always friendly and attentive to issue
Did a wonderful job. Carefully inspected entire system and made necessary repairs, explaining things as went along. Would definitely recommend.
We used Therm-A-Trol and we actually had a chance to work directly with the owner/GM. We are very happy with the service. The owner is a wonderful lady that is on top of her business and we were even more impressed as we learned about all the great support she provides to our community. We highly recommend using this business.
As always, Therm-A-Trol's customer service was courteous and helpful. The repairmen arrived on time, were polite and thorough in explaining and diagnosing the HVAC problem. They returned with the necessary parts on schedule the following day to make the repairs and completed the work promptly. As a property manager, I rely on their expertise and professionalism often and would not hesitate to recommend Therm-A-Trol for any service - large or small.
A wonderful company to deal with. Everyone was polite, professional, responsive and very knowledgeable. Top notch!
Great, honest, quick.
Excellent service. Got an appointment within less than two hours of my call. Very experienced technicians. Marty and Rob were on the job and handled the project promptly and professionally. Thank you. Excellent experience all around.
Dealing with Therm-A-Trol was night and day to my experiences with other contractors. They were extremely knowledgeable, provided responsive and friendly service all while being careful to keep my home clean. The system is running great. Thank you so much!
While the 24-hour emergency line did not answer overnight (this turned out to be a third-party issue), once we were able to contact Therm-a-trol via Facebook and email, the response was immediate. The tech was at the house within 30 minutes of our messages and had the problem fixed within an hour. Very grateful they were checking messages even though the company was closed for the holidays!
Cole very professional and pleasant at the same time and very responsive to any questions I had.
Quick and honest evaluation of our house humidifier. Great local company!
As usually Therm a Troll was professional, respectful and did a great job.
Staff is really nice and knowledgeable. Used for AC also. Very good company.
Professional and courteous. I have used them for years for maintenance / service and always a great job.
Excellent Service Thank You
Marty and partner (whose name I didn't catch) were a pleasure to deal with. They cleaned my heating system, patched some duct work and answered questions I had regarding the A/C and Water Heater. They were on-time, knowledgeable and nice to the dog! I love Therm-A-Trol and the people who work there.
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The technicians did a great job. These guys were so polite. They did a great job of cleaning up afterwards and answered all my questions
They were absolutely fantastic! Within 2 hours i placed a call for my business being without AC and it was completed. Very quick and efficient. They will be my go to from today on!!
WOW!!! Now this is what I call service. Great all around team. My old AC's air handler's condensation pan failed. Water in my son's bedroom. Former AC service company came out to verify pan had failed. They wanted me to wait three weeks for someone else to come out to give an estimate. I provided details of my system with some pictures via e-mail and had an estimate in two days. Work was scheduled as soon as my schedule could permit. Job site is cleaner then when team arrived.
Excellent experience beginning to end! Cole successfully resolved our air conditioning issue; one side of the house was not getting cold. We were thrilled as he was the third technician we had here, and the only one to rectify the problem. He was professional and knowledgeable.
Marty and Cole were great and quite professional. They arrived on time and were precise in their diagnosis and got us repaired immediately. Thank you Vito L
As always, excellent communication, and expert, speedy service even in middle of a heat wave. I feel very lucky to have a company like this right in my neighborhood. Thanks again for taking such good care of us.
We have had Therm-a-trol Company Services for our Air Conditioning System within our home as well as our sunroom for the past 13 years. Plus they have installed electronic purifier throughout our air-conditioning system. They are extremely professional, friendly, proficient, knowledgeable, and preform exceptional workmanship. We highly recommend them to everyone.
The tech I had, Marty Berscak, was great. I got the heads up a few minutes before he arrived, got right to work. He explained everything throughout entire investigation and repair process. The customer service leading up to this was an absolute pleasure as well. I could not recommend this company highly enough and if I ever do have an issue I know exactly who I will be using in the future.
Therm-A-Trol has been maintaining my home heating and AC systems for many years. They have great service at a very fair cost. I recommend them highly.
They are always great to work with.
Therm A Trol - a Trusted local company that provides Top Notch service for heating and air-conditioning. Very happy with my maintenance service today. On time, professional, service technician Joe D was helpful and knowledgeable.
I always use Thermatrol for our annual AC maintenance check-up. Whenever I call for service, the receptionist is courteous and helpful. The technician is professional, personable, polite and thorough. I highly recommend this company.
excellent service every time....arrive on time, and offer the best of quality, and service
Therm-A-Trol did an excellent job of adding AC to my existing central air for my new addition. They were knowledgeable and professional. The work was done in an efficient and timely manner. We are very pleased with the results and would highly recommend them.
Today’s service was good and resolved my issue, yesterday, not so much!
Totally satisfied. Service tech was on time and on his game. Investigated the problem, replaced necessary parts & cleaned up after himself. I would absolutely recommend using Therm-A-Trol. (I have been using them for 15 years or so.)
They were very professional, informative, and reliable when replacing our air conditioning system. I would recommend them to anyone who has a need for any HVAC installation or repair.
Always professional, friendly with quality workmanship.
Fantastic company to work with - Consistent communication, professional service technicians who arrive on time and are very helpful. Highly recommend Therm-A-Trol.
Great service prompt and professional. Very informative about the system. Highly recommended. Dave
Had a problem with Hvac unit. John S was the tech. 5 stars for the work he did. Problem solved quick Thanks again
Therm-a-trol is always fast to respond to service calls and their technicians are very knowledgeable and professional.
Therm-A-Trol is such an outstanding company. There are no words to describe how fantastic they are. Carol in the office is amazing. I know how busy she is but she always finds the time to talk to me and never rushes off the phone. She provides customer service like I've never seen before. I want to give a special thank you to John, Marty and Rob. All of them have been great. I have been in the heating industry for over 30 years and I have never encountered a professional like John. He is polite, honest, extremely knowledgeable and very thorough. I have never been so impressed with a company as a whole. They are amazing and one of a kind. Google should offer 10 stars for special company's like this. Thank you Therm-A-Trol.
I am well pleased with all aspects of the provided service. I am grateful that Therma Troll is a business in my community.
Quality & dependability is very high. I have always been satisfied & confident that labor & parts have been appropriate & in my family’s best health interest.
Thermatrol are HONEST experts who are prompt, skilled, and professional. Highly recommend.
Very professional and Courteous of my time.
Very professional and reliable service. They installed my air conditioning system and have been keeping it up for several years. I highly recommend them. In addition, they are friendly!
Professional on time and always solves the problem very knowledgeable and I thank them for their service
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